I was flying with Air India from LHR to New delhi on 31st Dec. Suppose to be in New Delhi at 11.15 next day which is 1st Jan. But, Instead of taking us to new delhi, they said bcs there is not enough fuel in the plane and bcs of weather conditions are n't good, we have to wait for another approx 2 hrs, so we are taking this flight to Mumbai and then We will arrange flight for you to come back to Delhi.
We get Mumbai, There was no one from air India to give us any information. We all were sitting there like a stupid and waiting, having no idea what is going on. Then they said we will leave at 1600, We reached mumbai at 1300.There was no proper food arrangement. The food they gave us was so bad that you can't eat that. It wsa not upto the standards. All of our families were waiting there in New Delhi and None of our relatives been informed from Air India that the flight is gone to Mumbai. We have to wait there till 2000 hrs. There was no one in flight to give us any refreshments. Air hostess were standing in the kichen and who ever wants tea or coffee, they have to help themselves. So, we waited in mumbai from 1300 till 2000... Reached in New Delhi at nearly 2400.There wsa no one to apologise and to give us information what time we will leave, All of have plans for new year and even our families who were waiting there from 1100 in the morning till 2400 and ruined all our plans for New year
The Reason behind this complaint is to give feedback to AirIndia that they are losing there reputaion and also customers..and also compensation for all this harrasment and poor customer service
0 comments