I purchased a car from your Chesterfield, Chatsworth Road branch and collected the car on Friday, 28th Feb 2011. My car a Vauxhall Tigra reg When I agreed to purchase the car I was told by the salesman, the 2 bald front tyres would be replaced and the scratch on the door would be removed as well as a service and valet. This would all be done for when I picked it up. When I picked up the vehicle I was kept waiting for over hour as I was informed that it was having another valet.
As I was in a hurry to go to an appointment I got in the car and drove off when it was handed over to me. I noticed the car was filthy inside. I returned back to the branch. The next day and told them that it was filthy and the scratch was still on the door. i was informed that someone would collect it from my work that was just down the road from the branch. . On Wednesday 2nd March someone came and collected it later returning it clean, but the scratch was not repaired. I was told by Richard to take it back into the branch Friday, where their body shop would carry out the work.
On Friday 4th March, I returned the car to the garage at 8.15am and I collected it later that day. The scratch was finally done. A few days later I noticed the springs were coming through the seats into the legs of myself and the front passenger I also noticed t a burning smell coming from the front brakes. I checked the front pads and saw no material on the brake pads. The hand brake was not holding the car. I again contacted the branch, and was told to take the car back yet again on Thursday 17th March... I picked the car up later that day and new brake pads had been fitted on the front and the hand brake seemed to work ok but nothing had been done about the seats as the engineer said there was nothing wrong with them. The guy from behind the service counter came out with me to the car and I showed him and he said “I don’t know how they missed it, I will get new seats ordered as it’s still under manufacturers warranty and I was told I would be called tomorrow (Friday 18 March). Friday came and no call. Saturday 19th march came and still no call and I called the service department and asked what was going on and was told that they could do nothing as the person that had been dealing with this was not in till Monday. So off I went with a cushion on top of my seat so the spring did not come through onto my leg and waited till Monday. Monday the 21st March arrived and at 09.15 am I phoned the service department and spoke to the person who was dealing with this and he said he would have to speak to someone else and that he would ring me back later that day. I waited and waited and yet again no call. Tues 22nd March. I went into the branch and asked what was being done about my seats and who ever was behind the service desk said “yes they are covered under the manufacturers warranty and I arranged to take it in Friday 25th march. Well the morning came on the 25th march and I received a text message from Bristol Street Motors around 8am saying the seats for my car had not arrived. I then received a phone call telling me that the seats had not come the previous day to be fitted today so they waited to see if it was coming on today’s delivery and it did not and that it will take up to 2 weeks now to arrive. So off I went with cushions still on the seats. On Wed 6th April 12 days after being in last I called into the branch as there was a loud noise coming from the roof and they said the parts for my seats were in and arranged to take my car in the following day. Thursday the 7th April. I took the car into the branch for the loud noise from the roof and the new seats. When I picked the car up only the driver’s side had been done. They would have to order in the passenger one. After waiting nearly 5 weeks I had a message on Tuesday the 10th May saying the parts were now available and I arranged to take the car into Bristol street motors on Thursday the 12th May. I took the car into the branch on Thursday the 12th May and had the front passenger seat finally fixed.
Since the seats have been repaired, the front driver side upright has become loose and moves from side to side. The handbrake again is faulty, when car parked and handbrake fully on. The car rolls forward and a very loud groaning noise comes from the car.
I am totally disgusted by the way I have been treated by Bristol Street Motors