Complaint / review / scam report
Flight overbooked

Overbooked Flight

Flight details: Dec. 19th London - Amsterdam KL1018. Departure: 14:50 - Arrival 17:10

Connecting flight: Dec. 19th Amsterdam - Seoul KL 0865 Departure: 18:00 - Arrival 12:25 December 20th.

A very good friend of mine was due to fly out to Seoul from London (via Amsterdam) for my wedding in December, and although he got there (just in time) thanks to KLM it took him over 60 hours to get there.

There were no problems with his flight from London to Amsterdam, but when he tried to transfer at Amsterdam they told him that they'd overbooked his flight and that he'd have to take the next one (the following day). My friend informed them that this would mean he would miss his connecting flight from Seoul to Fukuoka, and they nonchalantly replied that he would make it in time; he didn't which meant that his return ticket (from Seoul to Fukuoka) was automatically cancelled as he didn't make the outbound flight, he also had to pay out again to get another flight to Fukuoka.

He was quite annoyed because when he originally tried to check in for his connecting flight (while in London/Heathrow) he couldn't, a member of staff was also dumbfounded as to why he couldn't do this, but after arriving in Amsterdam it became obvious. KLM knew all along that his flight was overbooked, and they could have put him on a different plane (while in London) which would have got him to Seoul in time for his connecting flight. Instead they said nothing until he had got to Amsterdam, he then spent the next 24 hours frantically trying to reach a senior member of KLM's staff, only to be told that they were all on holiday as it was Saturday night.

My advice to anyone reading this is be very careful if you've booked with KLM.

Mr. M. Donnellan
Author: Dongduk

Offender: KLM

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport


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