I'd like to add my voice to the chorus of angry customers of Easyjet. The company arrogantly ignores its responsibilities for customers, cancels flights at a whim, does not bother to provide any proper customer service for its customers, or, to put it differently, its customer service arrangements look like a scam. My flight from Istanbul on January 6 was cancelled. No information was provided to the local airport about the reasons for cancellation. No customer service was availavble to advise on possible alternative arrangements. An email was sent to me offering either an alternative flight or a refund. The nearest flight available was for January 15 (!). My request for the refund was met with an automotated reply that the company had a high volume of claims and took 'a little longer' to precess claims. A 'little longer' has been three weeks now... Morover, they set up an automoted reply system asking not send another email. No alternative communication line exists to discuss the claim - at least there's no information on their website. From what I'm learning now this is a common practice of this 'company'.
I'd like to appeal to all Easyjet customers: we need to bring a legal action against this mockery of a company to make them to change their ways or -just disappear and stop deceive their customers. Mr. Stallios seems have created a fraud of a company and it's unacceptable that the authorities allow it to carry on with impunity for so long.
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