With reference to: PERTH - DUBAI, Flight EK 421, 28 April (seats 6D & 6E, BUSINESS CLASS). Boeing 777-300. One leg of UK - PERTH - UK trip.
This booking was made and confirmed as being on the latest Boeing 777. However, the aircraft provided by Emirates did not fulfil expectations as set out by Emirates in the publicity provided at time of booking. Seating was not up to minimum standards, was old and very uncomfortable.
As regular frequent flyers from the UK to Western Australia, this was the first time Emirates had been chosen for the round trip with the expectation that we might become frequent flyers with Emirates. However, the lack of communication regarding the downgrading of the aircraft on this leg of the journey with the consequential poor and unacceptable experience leads us to question whether we should continue with this airline.
Some compensation would be appropriate together with an explanation and a reassurance that high standards could once again be expected in the future.
Doctor William Gaskins.
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