ComplaintsHub.co.uk » Cafes, Bars, Restaurants » Review / complaint: Burger King - Policy | News #5810

Burger King
Policy

My partner and i took our seven month old son out for a stroll around town on sunday, being a sunday shops shut early, so there wasnt many places open we could go to to warm the babys bottle and food.burger king in queens street was open so both my partner and i went inside and placed our order, in the middle of eating our food i had asked my partner to go to the counter and ask for some hot water to warm the babys food, h returned with nothing, saying that they are not allowed to hand out hot water for safety reasons, this i understood so i didnt think too much of it, anyway the baby still needed to be fed so i then took his bottle up to the counter to ask if they could warm it for me rather than them have to hand me the water, one girl went to do this for me when another member of staff told her ''come here, and pointed to a sign above there counter (wich i couldnt see) and then she came back to me handed me the bottle back as she said ''sorry its againts our policy'' we cant warm the babys food... i was not happy at my son was crying through hunger all i had to give my son COLD food... what happend to there logo on there shops ''HAVE IT YOUR WAY? '' they done nothing to help and all i wanted was a bottle warmed, you would think i was asking for the world... they took our money for food ok though didnt they... to add insult to injury then i took my son upstairs to change his nappy, the baby unit there was impossible it was put into a corner where the toilet cubical was it was the type where you had to pull it down before you could lay the baby onto it, but there was a wall one side of it and a toilet the other so there was very little space there to be able to change the baby there... i could not wait to leave the shop, i was so annoyed and dissapointed at there attitude..yet when i have been to other burger king's the staff there has warmed a bottle for me with no fuss but the one in queen street in cardiff however it was like asking to get blood out of a stone... needless to say i will not be buying from them again and neither will my partner so they have lost yet more customers with there stupid ruels and bad manners!!


Company: Burger King

Country: United Kingdom   Region: Wales   City: Wales cardiff

Category: Cafes, Bars, Restaurants

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