I went to McDonald's In Glasgow the week before Christams with my family, I ordered a vegie dely due to being a vegy for the last 30 years. When biting into the deli I noticed their was no vigie but infact meat. After being sick I complained to the manager who offered another burger. i refused and emailed customer service and advised rather than give me a voucher for violating my human rights and causing me disrtess I wanted them to donate money to a charity of my choice as compinsation.
Today they send out a £10 voucher to spend on burgers in their store.
I called to complain and their response and i Quote from Joe Cuffaro "We dont give to charity and the vouchers stand. If i want to donate that to charity I can"
I advised him that this was a violation of my human rights and I would take legal action he basicly told me he did not care and for them the matter was closed.
Companies like these only care about profit and not the customer they should not get away with this. If they spent more on training staff than changing uniform designs every few months their staff may one day get an order right.
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