I have banked with Barclays for 17 years and am amazed my their entirely inflexible approach. My account is in the UK but I live abroad, when my debit card expired they failed to send me a new one, i called them and was redirected to their call centre in India. After 15 minutes of incomprehensible conversation and being left on hold they told me i would have to go to my branch (in the UK) to request a replacement card! I wrote to them explaining i do not live in the UK and asking them to replace my card, they replied that my signature does not match the one on their records and i should go to my branch to sign a sample (i do not remember EVER signing a sample signature!). I sent my mother to my branch with scanned copies of all correspondence and a power of attorney letter authorizing her to request a card, again their response was that i should visit my branch and the power of attorney would only be valid if i signed it in their presence- its a power of attorney- the whole point of it is i cannot be present! So i cannot access my money, nor can i close the account and Barclays only solution is to visit my branch- I cannot do this because i cannot pay the air ticket if i cannot access my money! I cannot be their only client living overseas, has noone told them we are now part of the EU?
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