Hi, We purchased insurance for our S2000 which we wanted to transfer to Dial Direct this is insurance group 20 we wanted to move it to an Audi A5 insurance group 16. According to Dial Direct the insurance had increased by over £50 and a further £40 admin fee. I wanted to use my no claims bonus as I had over 9years. I could cancel my policy but that was a £40 admin fee. After shopping around my best option was to transfer with Dial direct to the Audi and wait until the policy finished before moving to another car. Which I paid for, one checking my credit card Dial Direct had put through charges after my first conversation with them which I had not authorised. When I spoke to Dial Direct they said they had no record of them against my policy and only when I said I was going to ring the credit card company did they check further and found the charges against someone else's policy which they said was a clich in their system. Which may be paid back so I should check and let them know and ring back if they were not. I rang the credit card company who said that as I had given them my card for them to take payment when I paid for the policy my complaint was with Dial direct, the credit card company only agreed to help when I said I was not happy as they had taken unauthorised money on my card and have agreed to send a complaints form. Be careful when giving your card that the company are not keeping your card information for future use and do not do business with Dial direct.
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