I contacted YES LOANS several months ago for a loan of £2000. So I handed over my card details and paid the £59.50 admin fee stupidly enough as i was told that i had been accepted for a loan of this amount i asked the woman again if i had definately been accepted for a loan that she quoted to which her response was 'YES you have definetely been accepted for a loan'(how ironic). When I received the application form in the post to sign etc i decided that i didnt want the loan anymore. So i wrote to them 3 times asking for a refund and filed a complaint with them. But suprise suprise i still haven't received a refund or a reply. I contacted them a month back and after being put on hold for an hour finally got through to them. Explained I had wrote to them etc but had still not received a refund. The man explained that i needed to sign the application form to apply for a refund. Tried to explain to him that by doing this would give them authorisation to find me a loan which i did not want. He said it is 'COMPANY POLICY' that if you wish to have a refund you have to sign the agreement. Once again i explained that i would not do this an want a refund. Same response from him company policy etc etc told him that i wished nto speak to the line manager or supervisor he then told me that no one was available to speak to me. In the end i got absolutley nowere in relation to a refund. I work for a local law firm and plan to take yes loans to court to get a full refund. Even though it is only £59.50 i am disgusted in the way so many people have been conned by this company and i will not let this go until i receive i FULL refund from one of the worst companies i have ever dealt with. I do not know how they are still up and running it is blatent robbery.
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