I have had 4 appointment with the Beko Service engineer. On the Fist appointment he could not move the fridge freeze so i had to arrange another appointment. Appointment number 2 booked i asked for a 30 min phone call didn't get was told the engineer was outside my property and would not wait. Appointment number 3 booked and i had arranged for my son to be there and they still did not do the repair. Appointment number 4 booked they advised me that they would remove the plug that was in a sealed unit and i have been advised that it is against the law to remove this type of plug i also asked for another 30 min phone call and never received it was told again that the engineer was out side the property and would not wait. I am totally disgusted as they expect me to take time off work unpaid to sort there problem out. There contractors only work between 8 -6 and they are not prepared to get an engineer out to my house for 8am. They don't have a complaints department and there staff are not willing to help.
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