I was looking into getting a small loan and was told by them that I had been approved but they needed to take a fee of £69 in order for it to proceed. I asked them many times if i was actually approved and they said yes. They took my bank details but before the due date for the fee I rang to cancel the application, they said it was too late but not to worry as I would get the money back, over a month went by & was constantly calling them from my mobile trying to get through to a human being, I was on for over an hour at times & when I eventually would get through to someone they would put me through to another queue. I have also written to them 3 times. I have had calls from companies who work on their behalf who have nothing to do with loans, they are people working for companies offering refunds on bank charges!! I am totally frustrated as I cant seem to get through to a human being on their numbers and now it is over 2 months and I still dont have my money back. Can anyone advise me how to get the money back, do you have a different number from the 0844 one or do you have a fax number?
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