Hello, I have an account with Global Telelinks but have not been happy for quite a while with their service. My intention was to use my remainin balance and close my account. I have constantly been harrassed with phone calls from them regardless of the fact that they know that I wanted to close the accoutnt and had no intention of topping up. I went to use my phone this morning and instead of less than 60 mins (which is what I should have remaining) my balance was over 300 mins. Having checked my account online I see that there is a top up of £15 on my account on 20th August which I know I have not made. Someone has done this without my knowledge and permission and I am livid. How dare they access and use my credit card without my permission. I again checked via web chat with one of their staff who confirmed that indeed my account had been topped up with he said £25 on 20th August. I told them that I had no knowledge of this transaction and he continued to say that it could be a technical error and that he would pass my details onto someone and they would get in touch with me. I am not happy about this at all and so far no-one has got back to me. I would like to take this further as I am not happy about this and would like to know how to take this further. I am just in the process of contacting my crdeit card company and informing them of this transaction made without my knowledge or permission. I would be gfateful if this could be looked into and someone get back to me with further information and what else I can do about this.
Regards,
Liz Masih
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