I have had a terrible time with Toyota Financial Services. After days and days of phone calls they offerred me £58.70 off the bill that I owed and was in dispute. It was offered as a Good Will gesture and to apologise for the service I had received. Now it is straightforward so far. However it took me 1 week to get this taken off my account. Initially they said that there were conditions attached to this Goodwill gesture and then the top man agreed. I felt that they had gone to far and eventually received a letter indicating that I had been given the reduction but they still did not take it off my account. Four days of phone calls and still this has not happned. I think for the size of Goodwill gesture offerred they can keep it.
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