In May 2011 I purchased a 'trial' pack of three tubs at £4.98 and then decided that I wouldn't use the product but thought that as it was a 'trial pack' that 'that was that'. A month later more tubs arrived and when I rang up they agreed to make a refund if I sent the second pack back. At no time did they say that the trial payment was really a deposit and that I would be charged the full amount for that too!
The 'trial' is for 30 days and yet after 14 days if you haven't cancelled the full charge kicks in... so why call it a trial? All that besides I've now been on the phone again and have been advised to return the unopened 'trial' pack but they could not guarantee a full refund of the £122.40 that they've taken without my authorisation. I am sending a letter to the managing director with the returned unopened tubs and if this has no result I'll contact the Trade Descriptions Dept. A 30 day trial a) cannot tie one in after 14 days and b) a trial at a fixed amount is a trial price.
I'm writing to PO BOX 4802 Sheffield S10 9FE.