I live in London and I signed up for a tooth whitening product trial online via adverts on facebook which cost only a one off payment of £5. Instead I had £2.95, £7.35 and £30.21 all taken out on the same day by various associate companys (beutyclub, wellbhealth, Glorioussmiles). So I e-mailed and phoned them to tell them to cancel my account and that I would be returning their product in order to get a refund which I did but they did'nt refund me as they said they would.
Thinking that was the end of it and my account with them was cancelled they then dipped their hands into my account again to take £55.03 under another alias (sup*smilebright United States) and I had'nt even recieved any more products. At this point I went to my bank and had them cancel all future transactions with them with what I thought was with immediate effect untill another 'card purchase' was made to yet more unauthorised companys (Sup*worldfit United States, Sup*smilebright United States) for £15.57 and £56.07.
I have since received letters from my bank which states that it takes 31 days to cancel my accounts with these companys as they have 'continuous authority' for this time while they remove my details. Being half way through that time I phoned the bank only to be told that they had done what they could by sending the cancelation notice and that any transactions during this notice period could not be claimed back only after the 31 days are up could the bank take action. IVE BEEN SCREWED!
I am completely distraught and hope anyone thinking of taking this trial reads this post first! dont get fleeced! Also if anyone has any advice on getting my money back please e-mail me at [email protected]
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