I responded to an advert on the internet regarding some slimming pills which were marketed by the above company. According to the ad I would receive FREE diet pills. Upon receipt of the pills on 17 October (after paying£3.95 for postage), I checked the internet again and discovered that I would be charged a fee of £75.00 unless I cancelled the subscription within 15 days of receipt of goods. I immediately phoned to cancel and was assured by the sales rep that my subscription had in fact been cancelled forthwith. Today I checked my bank account and found that I had been debited in the amount of £75.00. I immediately phoned the call centre for Trading Planet Ltd to find out why I had been charged when I had in fact cancelled this subscription. I was informed that my subscription had NOT been cancelled, and that it would only only be cancelled today. The person who I spoke to (CAMCE)??? asked me what my cancellation number was and obviously I did not have this number as the person I spoke to when I originally called had neglected to give me this information. CAMCE advised me that the money that had been deducted was non refundable. Basically
they have fraudulently debited my bank account as I did in fact cancel this subscription timeously. I would like some assistance in bringing these crooks to book as this is just a huge scam. The call centre personnel are very unhelpful and refuse to put me in touch with a supervisor so that I can take this complaint further. Please could someone give me advice as to how to get this money refunded.
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