In October I received a telephone call from Howard (001 9545158300) from Island One Resorts, informing me that they had recently taken over another company with whom I had a vacation booked and paid for and agreed the destinations. Howard informed me that they had taken over the previous company and were now responsible for my vacation. After giving my payment details (card number etc) and paid £167-00 to extend it as it was coming to an end, I got a call back to confirm the arrangements by the customer services (1 800 8513212). They were supposed to post the details of the vacation to me within 2 weeks from our conversation and to assist me on what i needed to do etc etc, however, it has been three months now and I have not heard anything. I have made several attempts to contact this company with the telephone numbers that i was given, but have been unsuccessful. I have a feeling that I may have been robbed of my money. I have paid in total approximately £1, 300-00 towards this vacation and it is very disappointing that I cannot speak to anyone about it so that I can start making arrangements. Howard gave me the impression that they were a genuine company with a very good reputation, which I have checked on the net and it appears to be, however, It is difficult to see this when I have made numerous attempts to contact them, to no avail.
If you could please assist me, I would really appreciate it. would I be able to get my money back, at least. Because I feel that I cannot trust this type of vacation anymore, as appealing as it may have seemed.
Yours sincerely
Sarah Sacha
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