B&B – Goldsmith’s, 18 Longfield Terrace, Bootham, York, YO30 7DJ
Before reading this, this review is not threatening but to tell the truth in order what we aim to get out of this.
When we arrived we were told according to their website there would be car parking, there isn't. The B&B is placed on a street very much like to a one way street full of B&B's and a railway track on the other side. Further down are residents so they have special permit holder licenses so you can't stay there either. When the owner said I would have to park in a certain spot, I asked if he could move his car to let me get in much better. It would seem this was a massive effort, huffing and puffing and another owner stating we couldn't park. A very nice warm welcome, again as stated in their website “A warm and welcome approach is given by the owners Susan & George", this was clearly not the right approach. As managers or owners you do whatever you feel is necessary to make each customer their stay as both arriving and leaving as pleasurable as possible.
A lot has been made aware to us, rest assured this is a place that is very badly designed, room-wise if you're staying there, do not stay in the attic, oh yes they have an attic where upon the owners claim that this is one of their best rooms. It's no good if your partner has arthritis and can't climb many stairs to start off with. When this was mentioned the owner wasn't interested putting us in a different room altogether. When we asked why we couldn't stay in this particular room, the owner bluntly said "I've just put you in the wrong room" but after making close observations, no-one seemed to be in there. Then after a day staying they were cleaning it out.
The room itself where we stayed was very small, pokey, and badly designed. We have banged our heads a few times off the ceiling and the bathroom cupboard. The room was filthy after putting on a fan, lots of dust and fluff was scattered around. I had flea bites afterwards not knowing until I got back & after reading a previous post on here I'm not surprised. I even decided to lie on top of the bed after that. The attitude from the staff is not what it states on their so-called 4 star rating website, quoting "to the highest standards in service and hospitality".
The TV never worked properly either as was a rubbish signal, the cupboard wasn't a cupboard, and it was more like a boiler cupboard where we could only put mine & my partner’s suits in there for a wedding. The toilet brush was also faulty after trying to use it, was already broken in its case. No curtains or blinds in the bathroom so anyone could see you getting changed, naked, etc although the window is frosted its still not the point. The bed was also a little hard and uncomfortable for us, more so for my partner who has arthritis. The blind on the only window we had in the attic was also faulty as we pulled it open but wouldn't close or shut properly & had snagged out of its lining. The fridge which is next to the bed made some noise right through the night which again woke us up.
After making my complaint where we left as one couple the owner was clearly not bothered about taking my complaint seriously and didn't even bother to knock a little money off for our trouble & this is coming from who is a retail manager for a blue chip company. Upon leaving I & my partner had to nip into the centre to do a little shopping but I had asked the owner if they knew whose jeep was blocking me in otherwise I couldn't leave. She said I would have to wait until the guy got up, etc so when returning, I asked if it could be moved. The owner was talking to the customer who jeep was blocking me in & the owner said "it’s been moved" quite snobby and I said it hasn't. Eventually the guy came out & moved it after asking him politely.
Never again will I stay there as I feel it's not what it's rated at which is suppose to be 4 star although I don't see that anywhere outside their place. The service of the staff when listening to their customers isn’t taking seriously. I would strongly advise anyone staying in York to be aware of this particular B&B in future as we should have done some research before booking.
It's a good idea to have reviews like this so that people can make good judgments on where they would like to stay and share other people’s experiences where they have stayed, we have freedom of speech. After all if we've paid for this we should be able to give a frank and honest review of what we think of our experience, as it would seem we weren't the only one's to make a complaint on that day too.
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