I made a reservation with BOOKIN HOTELS.com at a cost of £142.61 for a stay at the Jurysinn hotel Manchester. I cancelled the booking three days later and recived an email from them saying I would recieve a full refund into my account.
It has now been over 90 days and I have still not received a refund. The customer service I have recieved is appualling. The WORST service ever. I have called and emailed them and get nowhere. They state the refund has been made however it has not and I can prove this. They will not let me speak to a manger and continually ask me to call back next week so they can look into it! I can not tell you how frustrating this is. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. CONMEN!!!
On a positive I made contact with the Jurys inn hotel, manchester who are doing everything they can to assist me in obtaining a refund from this company.. A proffessional company at last!!!
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