Dear Sir/Madam,
I have been trying to contact your company (Vodaphone) via internet as the last time I phoned your company I lost all my calling credit as they had me on hold for over 35 minutes.
I purchased a new phone in January from Grimsby Vodaphone shop. in the 3 weeks I had it, it cut out on me 3 times, the final time when I was in Cardiff (Wales). I took the phone to a Cardiff Vodaphone store and they replaced it saying that the battery was faulty. they replaced the phone with a which had been returned via a customer having it surplus to requirements.
Since then this replacement phone has been a constant nuisance causing me to spend more than I previously spent, When I got back to my home in Lincolnshire I noticed this replacement had a slight mark which turned out to be a crack in the glass. If I try to phone someone it will not switch off for up to 5 minutes after the call has ended, It will not switch off most of the time so I have to take the battery out. Then it is difficult to switch on. Over the last few months I have purchased freedom packs of which the last one was purchased on the 20th June I sent 29 messages and still had 100 minutes leftt unntil yesterday 27th June when I noticed that I required either a new freedom pack (100 minutes and 300 texts). This was ludicrous as I only sent 29 texts, and dare not use the phone as it runs up the minutes that I cannot stop so I have to switch off. I sent an email to your Grimsby branch but they did not have the decency to reply and my wife took the phone in to them and they said I had damaged it, and there was nothiing wrong with it. I am thoroughly disgusted in the after sales service and for me to damage the phone is rubbish. My telephone number is 07810080820 and the telephone is a Sony-Ericksson W205.
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