I ordered 2 Carton of Camel filter on 1oth march (Order number: 68644). While orering the site mentioned that they will send 2 diffeent pack in post as each packet in post can only have 200 cigrattes and blah blah. Later on 26th March i received a letter from Royal mail with a Customs charge of £ 79.72, which alone was more than the cost of the cigrattes i have ordered.
I tried contacting DutyFree Depot and after innumerous tries was able to contact them and find that if i reject the parcel they will refund my money once the packet is received by them.
Now its 29th April and over a month since it happend and i have have still no refund. I tried calling them but it goes to voice mail and moreover i cant leave voice mail becuase he voicemail box is full. Sent a mail to billing and it bounced back. Now i am having s3erois concerns that the company is a scam and i have been ripped off my money.
In case i do not receive satisfactory response from your end i will be reporting this to the office of fair trade and also open a dispute with my credit card company who insure me against any fraud sales over internet.
I warn you guys of this company and stay away from them. Do not use your debit card as you are not insured for debit card purchases.
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