Contacted by Black Widow Internet after filling out 'Approved Index' online form. Salesman persistent, promised highly professional service. Eventually agreed to 1800 package, paid half up front. ETA of 30 to 90 days.(1 to 3 months)
Professional Graphic Designers/Artists submitted laughably infantile, crass 'sketches'. Ignored simple requests and instructions, constantly up-selling. Services included in package evaporated over time.
Nearly nine months after starting, they declared it finished and automatically raised the final invoice. Beware. This starts their 30 day payment clock ticking. Desktop share meetings cancelled, when I finally got to go through the website I found the only thing I had asked for was missing. Questions not answered, account manager leaves suddenly and I'm passed on to someone else. Ask the same questions to new person.
Finally get told, by phone, that my sub-menu and other pages aren't there. Told I never asked for them and if I want them I have to pay an extra 150. Clock ticking, 17 days gone. I sent documents to prove I had requested missing element. They tell me to sign-off completion document (Document which declares website has been completed to my full satisfaction) and pay final 50% and they'll add missing element afterwards. Refuse to continue with them, prepared to lose the 50% and walk away. Not enough for them. They demand full payment and threaten court proceedings if I don't.
Late payment charges added automatically at 30 days after invoice raised. Legal action threatened after 30 days. Hence their delay in answering questions. Also, failed to update my address after move in October, even after I sent letter with my new address on it. Dirty trick, meaning court documents would be sent to my old address. Failing to respond means liability by default and the bailiffs can find you later. Hence, part of Data Protection Act.
IT professional inspects the website and Contents Management System. Believes site to be a template, not bespoke and CMS to be a badly modified existing system, not bespoke. Well and truly stung. They pick on little people because they think we can't afford to fight. [email protected]. Will share info for legal redress.
Small business
Hampshire
United Kingdom
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