HP are selling products that are not fit for purpose. They seem to think it is perfectly acceptable for a product to have a 1 year lifespan. They know their product is defective, they have a 'known fault warranty' that they don't tell you about and that has mysteriously expired at the point you then need it.
Apparently that is not the case. HP should be ashamed of this product. The graphics card is a key component to any computer, unless perhaps you're blind, so what good is this machine to me with a broken one?
I bought an HP Pavillion DV6152eu notebook in October 06, in October 07 the graphics card was replaced by HP within warranty, in December 08 the same issue happened again. This time they say it is just outside the known fault warranty and they want a minimum of 200 for the part to fix it.
In researching the problem I find that many people have the same problem with this model and HP therefore have a 'known fault warranty' for the problem. It seems everyone is disatisfied with HP's resolution for the issue. If they have a known fault surely that fault can result in an issue at any point of time and a 'known fault' warranty could not have an expiry date. I would have thought that such a warranty should cover that particular part no matter when an issue occurs with it.
I have contacted them about this problem and they simply tell me to go to a consumer watchdog if i'm unhappy. Great customer service HP - your clearly are too big for your boots. Have they ever heard of customer satisfaction, word of mouth advertising and customer retention? I for one won't be buying an HP again.
Anne
London
United Kingdom
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