» Internet & Web » Review / complaint: QYPE - Poor service | News #16337

Poor service

After signing up as a 'Premium' member with Qype I have monitored the performance of the listing with them and have to say how utterly disappointed I am, I feel mislead after the utter lies their sales people told me. They charge £50 per month and so far in the past five months I've had 8 visits to my website and ZERO phone calls, this equates to £31.25 per visit!!! (and six of these web visits were during the first month - when the advert was new and being tested by me and their people when I was on the phone to them).

I spoke to my account manager who implied it was my own fault for not optimising the advert. That was three months ago, the ad is totally optimised and since then I've had the whole of TWO visits to my site. I've sent emails to my account manager, client services and used the link on their own website and nothing, no email back or a phone call.

However, when I had to change the direct debit details and they phoned me back instantly for that (then fobbed me off with 'it's another department you need to email' with my issue).

They are very quick to take your money, there service is extremely poor value and on top of that they couldn't care less when you have a problem. I can't wait for the six months to soon be up so I can leave, I'll use the free ads like 'BTtradesource' (it's free and I average about 40 hits to my site a month alone).

Company: QYPE

Country: United Kingdom   Region: England

Category: Internet & Web


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