On 20th Nov a three month old 37" LCD tv suffered a total failure (totally dead), A call to viewsonic said the TV would be collected within 48hrs (we waited in) but it wasn't. We called back to the dutch call center "sorry" we should have said three days, Ok we waited another day. Guess what still no collection. We called again. They suggested we call the carrier (parceline) we did they had no collection planned for my potecode. We called viewsonic again, they said the carrier was wrong.
At the end of the day whoever was right or wrong the TV is still uncollected. A week later and the TV still remains uncollected. Viewsonic are sorry and will get back to me! They don't. My TV dosn't work Viewsonic are sorry but don't know what to do.
I do I will never buy another viewsonic product again. Ever. However good the spec or intresting the price.
My next move is to return the TV to the supplier and request a full refund. This I will do Monday. If still no joy I will issue a claim in the small claims court.
So if you read this and are thinking about a viewsonic product, my advise is buy something different.
You have been warned...
0 comments