I am writing this complaint for the benefit of everyone that may be thinking about buying a Kirby in the future or working for them.
I recently worked for Kirby for 2 months and it was probably the worst 2 months of my life! All the members of staff that work there are rude, pretend to be something that they are not and disrespectful. I was almost 100% sure that my team leader was on speed because of the way he was all the time. The hours are long and difficult - from 8am till 2am every day.
Whilst working at Kirby, my Grandma sadly passed away and it was sudden death. Me and my mother got a phone call in the morning by my grandad saying that she was dead. We went over there and about an hour later i got a phonecall of my boss shouting and screaming down the phone asking where i was. I tried to explain myself but I was unable to. Eventually when i did he was like o right well you have to be in tomorrow otherwise you lose your job so i had no choice. That meant i was unable to even grieve for my gran properly!
They make out on the first time they ever meet you that its the best thing ever and you'll never find an opportunity like the one that tey are offering... true... i dont know many other businesses that ruin your life! If you dress in a suit when you go to the interview then you've got the job. Its as easy as that. In the 2 months whilst i was there, they fired something like 100 members of staff which i think is riddiculous!
They convince all the members of staff that its a good thing preying on old people which i totally disagree with. Their selling tactics are riddiculous. I was working as part of a small team and my team leader always tried to close the sale at the end. He was rude and disrespectful and on one incident he was that rude that someone punched him! Old people cannot afford to be spending £2500 on a vaccum cleaner.
Dont get me wrong, Kirbys are amazing its just the way that they go about selling them and the price of them. There were two tests that wer had to do... 50 times test and salt test. The SEBO is probably just as good as the Kirby! And a lot cheaper!
There was one occassion that I had to leave because the pressure selling was too much. This lady's husband had just died and my team leader was like "would your husband of liked it? " "would he of bought one for you? "
If you do end up buying one for any reason, there is a 2 WEEK CANCELLATION PERIOD. When you are signing the receipt, read it properly! There should be three pieces of paper and you should always end up with two. One is a cancellation piece of paper and one is just a carbon copy of the conract of the sale. Ive seen on websites like this that everypone thinks you only have 3 days but its 2 weeks.
You will probably hear about the holiday to wherever if you ever get a demonstration and they try and push you into it through that way. Its untrue if they say its your last sale needed to get them on it.
You may also get told that the boss is going to do special things because its: his birthday, getting to the end of the month, any occassion that he can think of! They wont affect the price anymore then it would do normally!
Again, if you do decide that you want one, then try and get a loan somewhere else first, it probably will have a better APR.
You hear of stories about Kirby and unless you've actually encountered them yourselves one way or another then its hard to believe i guess.
If you are considering getting a job, then ask around everyone you know first, someone would of heard them of one way or another.
I know someone that left the same time as me and he is still waiting to get paid and they are refusing to do so by saying that they cancelled... i dont know how seeing as they never give the cancellation forms out!
If anyone has any complaints regarding kirby then ring the following numbers, 01522 543992/ 01522 589560. Ask for Tye or Faz Mughal
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