I, too, have not had success in receiving my refund from pass-guaranteed.com for an exam I did not pass (my CCNA).
I signed up with pass-guaranteed.com in Dec for the CCNA study exam. When I took the exam in March of I did not pass. When I tried to contact the company to receive my refund (sent 3 different emails and called several times), I received no responses to my emails.
On April 16 I finally managed to get a response from a Michael S who provided a link to obtaining my refund, which conveniently was the same link I had been using BEFORE to send my information. I attached the scanned results with all the information I could think of that would be pertinent (my PayPal account #, name, userid, etc). I still received no response. I repeatedly tried their live-chat, emailed their tech-support and called the number listed on their website all to no avail.
Each time I spoke to the woman at the number listed, she could only tell me she would pass on my information to those that could help me. She would not tell me anything else or give me any names of any supervisors to escalate my issue to.
All of this occurred well within the 180 day time frame for supposedly receiving a refund. I NEVER once got any responses to my emails I sent nor has anyone EVER called me back. I have told anyone that is looking for CCNA study aids to avoid pass-guaranteed.com's website. I'm very disappointed in the customer support and extremely frustrated that I have not received my refund.
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