I originally bought a HOTPOINT WASHING MACHINE, which was delivered 5 days later, after being told i could have next day delivery, the machine arrived with all the front broken, and i was expected to take delivery, obviously i refused. I went back to currys and purchased a BEKO washing machine, and within 2 days i reported the fact that it did not spin, i was told that BEKO had to supply a number so that they could take it back, i phoned BEKO, no such thing, it was at the stores discretion to replace or refund.
On hearing this, i contacted the store yet again, and was told that i had to wait for an engineer to come out and double check that there was a problem with the machine, before they would even consider doing anything about putting things right.
I telephoned the store manager, PHILLIP WILLIAMS, who was arrogant and smarmy, and i got no where, i phoned head office, and was told THERE MANAGERS DO NOT TAKE PHONE CALLS, so what the hell do these overpaid idiots do all day!!!
After the engineer came out, i again visited the store to collect my refund, and after having gotten my money in my hand, i was informed that i was now BANNED FROM THE STORE, along with my sister in law who took me in her car.
BEWARE THESE PEOPLE ARE JUST AFTER YOUR MONEY, THEY CHARGE TOP RATE BRASS FOR 2ND RATE GOODS, AND HAVE LITTLE UNDERSTANDING OF CUSTOMER SATISFACTION.
iT SEEMS THAT IF YOU COMPLAIN ABOUT FAULTY GOODS, YOU ARE BANNED FROM THE STORE, after visiting that store last night to get my refund, i fail to see how they can afford to BAN anyone, the store was COMPLETELY EMPTY, and they had to raid 4 tills to count up enough money to give me my refund, a measly £300, SO IN MY BOOK THAT SAYS IT ALL.
THIS STORE AND ITS STAFF DESERVE TO BE NAMED AND SHAMED FOR THEIR IGNORENCE, INCOMPETENCE, AND UTTER RUDENESS, WHO THE HELL WITH HALF A BRAIN WANTS TO USE THERE STORFE ANYWAY.
yOU WILL GET BETTER RESPECT AND ATTENTION, AND A WHOILE LOT BETTER SERVICE ELSEWHERE.
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