ComplaintsHub.co.uk » Cars & Transport » Review / complaint: EasyJet - Intimidatory actions towards a late passenge | News #7434

EasyJet
Intimidatory actions towards a late passenge

My sister was returning to Spain, where we have a catering business on Sunday, May 17. Due to the extraordinary bus services in Ulster on Sundays, she was cutting it short, as the 300 International Airport service also ran hourly on the day in question. Along with her luggage, she also had a wheelchair from the airport, borrowed to her to transport her younger brother to Royal Victoria Hospital on Belfast as he suffered a 35 foot fall while he was having an epileptic fit, four months earlier. He has recovered somewhat now, and she felt confident to return. She arrived at the airport some 10 minutes after the last call, and rushed to the desk to check in, and this is where the fun began... she was searched thrice, and had to open her cases in front of gawping passengers, who despite heading off elsewhere, decided to pass 'judgements' to the easyJet staff who by now saw this as the best humour they'd had all year - it wouldn't have surprised me! I suspected their harshness was because she didn't have a return ticket... and throughout British airports, that's usually asking for trouble - Brits who have lives far from the cold, and increasingly nasty place of their birth are more likely to have their life at British airports turned into some method of hell, by envious and snarly staff. She was eventually allowed to board the plane... and to end the nastiness - either the pilot, or one of the trolly dollies told the passengers who were waiting (for what, she still doesn't know, as they left on time) said on the intercom; 'Could you please clap for our last passenger'. As it goes, half did... but many felt sorry for her, as staff on easyJet and the other cheap airlines tend to act so during the weekends. The aeroplane arrived in Barcelona on time.


Company: EasyJet

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport

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