ComplaintsHub.co.uk » Cars & Transport » Review / complaint: Emirates Airlines - Traveller moved to fill plane | News #6451

Emirates Airlines
Traveller moved to "fill" plane

Dear Sirs,

I am writing to regretfully complain about our return flight from Dubai to Glasgow on Thursday the 5th of May.

The airline was Emirates Airlines EK27 on a Boeing 777-300ER which departed from Dubai Intl Arpt, Dubai United Arab Emirates at 07:50, and arrived in Glasgow Intl., Glasgow United Kingdom on Thursday May 05. This flight was booked through Flight Centre UK Ltd., based on Northbridge Edinburgh. The journey time was 7 hours and 45 minutes.

My son and I had only been seated on the plane for about 10 minutes when he was approached by the only male flight attendant. I was distracted for a moment and extremely surprised, as when I looked again they had both disappeared. My son did not return so I went to look for him. Not wishing to cause a commotion, I checked his seat details with him as I assumed there had been an error in the seating. His seat number was as I thought, he should have been seated in the same row as myself, not six rows behind on the far side of the plane.

I went to the front of the plane and found the male flight attendant. He informed me that a family group had requested an upgrade for their friends and the two seats next to me had been allocated. I asked him if it was Emirates policy to split people who were travelling together to enable them to fill all seats, in other words a "pack them in policy". He assured me this was not the case and that my son had told him he was travelling on his own!

I have since discussed this with my son and he was extremely upset and angry when I told him what the attendant had stated to me. For the record, he has told me that he was never asked if he was travelling on his own, and was not given an option when asked to move to another seat, in another area of the plane. I must also comment that my son has travelled with me on business many times in the past, and we had just returned from a part business, part pleasure trip in India for 5 weeks. For him to state that he was travelling alone does not make any sense. I would also query that there must be a guest list which would very clearly show that we were travelling together.

Furthermore the male attendant followed me to where I was sitting [with new guests next to me] and talked AT me for about 10 minutes about the situation. I was extremely uncomfortable and upset but felt, due to the extremely close proximity of travellers on the plane that if I complained further, I would not only feel more uncomfortable, but so would the guests sitting next to me, and it was clearly not their fault.

Having just sold a hotel, I am amazed that anyone in the service industry should behave in such a manner. I was given no real apology, no alternative and was made to feel that a very unpleasant and unnecessary situation not of my doing, was my responsibility.

In all my years of flying for business or leisure I have never had such a tense, and unpleasant journey, during which my appetite was so severely diminished I could eat nothing throughout the whole flight.

Unlike the business colleague who recommended Emirates Airlines, I will be unable to do likewise and will advise him accordingly. As we did not travel as our tickets clearly displayed, I am now requesting the return of finance paid for both business class return flights.


Company: Emirates Airlines

Country: United Kingdom   Region: Scotland   City: Edinburgh

Category: Cars & Transport

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