We were trying to book a group of people from Madrid to Lanzarote.
Part of the groupwill come back on a sunday and the other part on a monday, so we had to book the tickets separately.
While booking the server kept on giving us error msgs, but we managed to book all ok from Madrid to Lanzarote.
When we try to book the return flt Lanzarote -Madrid, the group we tried on monday was ok but the one on sunday, gave us again Madrid - Lanzarote.
As I said, we constantly have server errors mgs.
We have tried to contact them and they have talk to us as if we were some kind of rare specimen, extremelly rude maners.
Cutting the lines up all the time. Every time we tried to call again it was a different person giving us different versions of information.
When we finally manage to talk to someone, he put us on hold for more that 10min, costing the price of the min 65p tax. just to tell us that the supervisor did not want to talk to us. (YES. literally)
They refuse to change it. only making us pay 30eur per ticket.
They refuse to accept is their server, because "their server never fails"!!!
they refuse to let us talk to a surpervisor.
They can only cancell the ticket with a charge of 30 eur per ticket. same as chages. even though they have a 24h cancellation policy, where it is never mention they charge anything.
I have read several similar cases, Any one that could help???
thanks.
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