I was very upset by the whole experince. on sat 25th october we took my grandson sister their mum two aunts and two cousins to pizza hut dartford for a special 5th birthday treat.we ordered drinks and food four times it took by several members of staff to get the drinks right they kept bringing the wrong one excuse being sorry but he is new hear. the pizza we ordered arrived but the meal deal arrived different to what was shown on menu when this was pointed out a rude manageress said you should have looked at the small print as our menus change even though when ordered my daughter pointed to the one she wanted to the waiter and he never said a word.after about a fifteen minute time period a waiter came over to say the pasta we ordered was all gone would we like to reselect which we did after a further long wait as everbody else had near enough finished a waitress came over an apologised for th delay and asked if we would like to select from the salad cart to which we declined as most of our nine strong party had finished eventually the pasta arrived on asking for refills for drinks three different staff had to be remindedbefore you got anywhere all in all what should have been a joyous occasion turned into a nightmare. to top it all once again as every time i have used this pizzahut the icecream factory machine was not working. I WOULD LIKE TO HEAR YOUR VIEWS ON THIS DISASTRIOUS OCCASION.please reply to Mrs J C Ducie 32 Ward Way Bexhill-onSea East Sussex TN39 4HL I spent nearly 60 pounds to be treated in this way will not win my business again most distressing day out look forward to hearing from you soon with your comments.a very unhappy grandmother.
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