I booked 2 different legs of a flight via easyjet. The first was from Casablanca to Madrid. The second from Madrid to UK. The 2nd leg was charged in euro currency. I paid by visa electron to avoid payment fees. The transaction was straightforward. On the Casablanca leg, again I paid in local current - Moroccan dirham. However, I was charged a booking fee although I paid using the same card. This happened again when I paid to alter the flight. I contacted easyjet - via email as no other method available. The response was shawdy and dismissive advising "As a low cost budget airline we don't offer refunds". I wrote again, advising that there is a mistake on their website that does not permit financial transactions other than fee charging debit or credit cards and enclosed a screen print as evidence. Again, a similarly dismissive response. Many emails have been exchanged and this company seem wilfully obstructive and ignorant to honest service standards and are seriously lacking in basic business ethics.
This case is now being escalated and the company investigated. I am confident of a positive outcome and refund of the money basically stolen by this company.
It is important to beware of the cowboy mentality operating within this company.
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