SAUDI AIRLINES
Ticket Refund and Appalling customer care and Accounts

COMPLAINT 1:

I had booked my ticket on the website. I was going for Hajj.

One week before my scheduled departure, I was informed that if you are going for Hajj you need to take a direct flight to Jeddah and not a via one.

when I booked the ticket, there was no information about this rule of immigration.

COMPLAINT 2:

I had to cancel the ticket, i asked the Call center guy to cancel it. The call center gave me the Account office no in London to followup for Refund.

The Account office told me since the ticket was cancelled by the Call Center, you need to send emails to Jeddah.

I wrote emails to them but till now, there is no REPLY.

I had booked my ticket in September, Cancelled in November and till now, there is no Refund.

I am absolutely appalled and irritated.

The worst thing is the ACCOUNT office in London is unreachable most of the time.