I am in UK Bristol for a business visit, my hotel tried to swipe my card for a pre authorisation but it declined, but when I checked my balance a week later as I was out of hard cash I was suprised, I was left with no money, all the money was in the hotel account, but the hotel said that the payment was decline... I called India and the customer service took 38 minutes to answer the phone, I was on an ISD call for so long, the CCE said it will take 7 working days to look at the complaint, and they will refund the money, what do they expect me to do in the mean time, I am in another country, with no moeny because the bank just made a mistake. How could they make a transaction when I have not signed anything. I called several times but nothing has happened yet.
I am in UK with no cash and what ever little cash I have left I spending by calling to India and trying to log a complaint. The CCE takes time to understand, takes 40 minutes on call and dis connects the call when I ask for the reference number for my complaint.
I need some one to look into this ASAP... I have not cash and I am in an other country...
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