UMy husband and I had to fly from Ireland to the UK for a family funeral. We booked a car from a broker 1st UK Car Rentals http://www.1st-ukcarrentals.com/
The website seemed legitimate and they offer us a car through Enterprise. We proceed to book and read the terms and conditions.
They offered us the following included in our rate of £51.36 [they charged our credit card £6.60 as a booking fee] :
Collision Damage Waiver
Free Extra Driver
24 Hour Breakdown Cover
ALL VAT AND LOCAL TAXES
Premium location Fee
Vehicle Licence Fee
We booked a small car to be collected at the Enterprise Desk, at John Lennon Airport on the 17/11/14 at 12.30pm, returning to the same location on the 20/11/14 at 8.30am.
On arrival we handed our voucher to the clerk. He questioned it and said that the £44.76 balance to pay did not include TAX and airport charges. It also did not cover the additional "free" driver. We were shocked.
We had to pay all these extra charges plus take out another excess insurance to allow for both of us to drive. We ended up paying over £100, and another £100 deposit.
I have tried and tried to get through to 1st uk car rentals. I have rang every day and left messages, no reply. I have emailed them through their website everyday no reply.
We are very worried that are details could be used for fraudulent purposes and we also want a refund, as we did not get the service we were promised. I have reported to our credit card company and the police. Please do not use this company.