I have been using 1and1 for some time, about 5 years and for a majority of the time with them i have had very little issues. HOWEVER the last 12 months have become a nightmare.
The last straw was their "new and improved control panel" which was introduced in the last few weeks. I have been unable to transfer any domains on my account as it produces a "500 page error" i have emailed every one I can and I am always replied to 2 or 3 days (and several emails) later. with the "im sorry but it is now fixed" message. EVERY time i get this email I try and it still does not work.
Their support is laughable, i had a cloud server with them which WAS working reasonably well for some time, then it started to dissapear from the internet and streaming or large file use was impossible as the TTL was VERY poor. I upgraded the cloud to more RAM and Cores, and it never came back up. Not wanting to loose my configuration I called support, It took them 5 DAYS to rectify the issue of which by that time I had to move my clients to another server (Another hosting company) and refund my clients for their outage. I was NEVER given a refund for my problems, it was incurred that the server was "badly programmed" by me which was the reaosn for the problem.!!
I have in my latest domain transfer issue emailed 28 times (i refuse to call a 0845 at 1&1 because I would rather speak to a person that is able to log my fault and with email I gwet proff of their incompetance)
For the love of god NEVER use 1and1 or ANY of their services. You would be better of having a print out of your website and wave it around the streets than to hope their systems could promote your bisuness using their servers!!
BTW, i would have given them a Zero in the star rating but would only allow me a 1 as minimum!!
Email extracts available on request
Gavin
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