I received a message on my mobile phone on 13/04/09. This message thanked me gave me a pin number and took ten pounds off the credit on my phone. I phoned the customer service number that came with the message, but no one was there, so I left a message, and I sent an e mail to the O2 website. I received a phone call this morning, firstly from the customer service number and they said they had received a message from my number and this is why I received there text. I then got a phone call from O2 in answer to my e mail and the lady said that the money had NOT been taken off by O2. She also told me that looking back through my account there was a text made before this message and two made after this message was received. I told her that I had made the two after it was received as I didn't know why I had received it and I was complaining about the money being taken from my credit.
I can state catagorically that my phone was not ued or touched before this message was received. When my phone made a noise I came from the bedroom into the kitchen, where my phone was lying on the table, and picked it up and read message.
There is absolutely no proof on my phone that I called 79988 to request a pin number or anything else, but I have had ten pounds taken from my credit by someone I can't even identify
I want to know how and why something like this can happen. I only use my phone for emergencies and so people can keep in touch, I don't use it for anything else. What would have happened if I had been on a contract our had a load of credit on the phone, would whoever this was have taken all my money out?
Please can you find me an answer to this.
Many Thanks
Shirley Mackay
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