I have been in the IT sector for over 30 years including support and I can only add to the numerous complaints regarding HP support. Having suffered terrible support for years from other suppliers - don't talk to me about Dell! - I was very happy with the support I received from HP when I got a laptop about 5 years ago. For a start it was from people I could understand in the UK and Ireland - not the terrible english you get from the sub-continent. These were technically competent, helpful staff who actually knew a thing or two and resolved problems. For some time I went round recommending people pay the extra premium for HP as the support was so superior to any other supplier.
However, recent experiences over the past few years regarding support for more recently purchased HP products have left me feeling that they couldn't provide a worse service. Support is from the sub-continent with the usual language problems and process-driven approach. Supposedly senior support reps know nothing. Queries are returned informing me that nothing can be done! This even when I have found a work around on my own! Most recently, having been promised a courier would arrive - and got that in writing - guess what. Of course. After waiting in a day, losing money and being left without basic business tools to run my business, yes he didn't come and I have no clue when he will.
I will never, never, never, never buy another HP product. Absolute crap.
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