I booked and paid for holiday flights with Easyjet. I had to cancel within 24 hours, which is described as possible on the terms and conditions.
What is not explained is that you will be charged £20 per person, per flight! A total cost of £160 for our family! For a few clicks, a few minutes of the operatives time, thats quite a profit. On a very popular route with 2 months left before the date those seats will in all probability be sold.
Do I have any chance of reclaiming this? From what I have read Easyjet are not responsive to individual complaints: in complete contrast our carhire was cancelled with courtesy and no problems at all! Any suggestions?
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