Natwest, sandhurst
Customer service very poor and very rude

I went into the bank to exchange 4 x five pound coins, at first the cashier ask what they were then asked if they was fake, i said no and is it possible to change. Then she got very blunt and said no, i asked why and she said because she hadn't seen them before and that because i didn't have a natwest account, well if i had a natwest account then would it matter or not if she had seen them before. I think natwest need to filter there staff as if they suddenly relised that there jobs was on the line customer service would go from 10% to 100% over night. Very poor and would advise people to avoid natwest at all costs.