Some companies make promises but don't fulfill it. Visas Global the credit card company in the UK is one of them. They even dont bother about the problems that a customer faces when they refuse to provide a service for which he/she has paid them money. The same happened to me also. As they promise to deliver quality services I was interested to buy credit card from them. I called their Sales Executive 'Peter' for the same.
Peter is a talkative and a soft spoken guy. He came to my office and explained necessary things to me. I was assured to provide high quality services repeatedly. I thought about it and called peter the following day to collect documents. He came and collected documents and took them to the company office. I also paid the charges as they specified in their policy.
Since the I haven't got anything in return. I called Peter repeatedly but all went in Vain. The situation became unbearable when he stopped recieving my calls. I called to customer care and they said they didn't recieve all necessary documents.
Now, whose fault is this? Absolutely this is not mine. If Peter has done anything wrong why should I suffer. I am sure that he lost the documents some where and I am paying for it now. I this is the situation then he should have called me and I would have given him lost documents again.
I want this guy to be sued immediately. And I mean it seriously. Sales Executive are the ambassadors of the company. They should perform what they commit. Due to him only, I have to say the company is slow and disorganised.
I need an answer from them.
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