Mirror Mirror On The Wall
Unprofessional service

Their service was unprofessional and shoddy right from the time I arrived. Firstly it took a few minutes for somone to acknowledge I was there. When the consultant finally arrived to escort me to the room which was so poky and cramped, she was chewing gum and she smelled of garlic. I was there for a facial and back massage. I was given a very unsatisfactory facial. Just my face was done -no neck and shoulders - I was not even asked to remove my top which is usually the case. This should be done to protect one's clothing!!?? I suspect this is because they have no towels or robes for clients. The bed had no covering and there was no place for one to hang clothing anyway. The whole procedure was not at all relaxing which is part of what a facial is about. You can hear the noise from the area outside the cubicle - everyone laughing and talking etc. More time was taken in applying the masque than anything else. The masque was not fully removed as I found out when I arrived home. It was very obvious. The massage was just as terrible. Again no towel or blanket to lie on, just a blanket for cover. A heater on the floor was blasting my face with hot air during the massage. I asked for it to be turned off. I now have a sore shoulder after this massage. The whole experience was anything but relaxing. I am going to request a refund from my credit company.

Company: Mirror Mirror On The Wall
Country: United Kingdom
Region: England
City: Sherwood

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