Home insurance
Non settlement of claim

I have taken home insurance with Aviva (Norwich Union) since 1 year for building and contents. Recently I had my LCD tv installed on the wall by a trade man, but the television fell off the wall leaving a big damage to the wall. I made contacts with the trade man but once he came to know about his work he is not responding to my calls. So I have contacted my insurance company to help with completion of the work as it left big defect on the wall. It is almost more than 2 months since i have requested the work. They have given subcontracted 2 more workers and asking me call between those two workers and when i call the subworkers they are saying i have to contact Aviva as they have to authorize the claim, and when i went back to Aviva they are asking me call the subworkers again. I am very unhappy with how the claim is being dealt.

I need to take it further as it is unacceptable how they treat the policy holders.

I would appreciate if you can help some useful.

Company: Home insurance
Country: United Kingdom
Region: Wales
City: Cardiff

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