Laura ashley/wall mirrors
Eturns and refunds

I bought a wall mirror on bank holiday saturday for the daughters birthday and i paid cash £189, after they took my money they then said it would take eleven weeks for delivery, so we decided to show the daughter the mirror on the computer and she did not like it. I read the receipt and it said to take it back to the shop you bought it from within 48 hours for a full refund which i did, they told me i could not do that i had to phone head office and cancel the order, but head office was closed for the bank holiday so i phoned up at eight o clock on the tuesday and cancelled it then they told me to go back to the store where i purchased it for the refund, so iwent back to the shop and i was told there was not enough money in the till as it had been taken to the bank that morning, i asked if they could put in my bank account with my debit card they said yes which they did there and then. On the friday laura ashleys finance department phoned and said they were not allowed to refund with my debit card it was company policy to refund by cheque which will take three weeks its an absolute joke i will never ever buy anything else from laura ashley friends and family feel the same way.

Company: Laura ashley/wall mirrors
Country: United Kingdom
Region: England

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