IGXE
Not completeing my orde

Ok, This is a very long and contrived story, I will just post the bullet points.

1. Sunday 27th September - I order 7 levels powerleveling on Aion - EU, as well as 1-399 Skill powerleveling on Handicrafting.

2. Monday 28th September - I am told by Customer Reps in the Live chat, that they cannot do the Handicrafting, because it requires 2000k on my character, I was given the choice of purchasing the 2000k from IGXE, or they would give me 500 gold to compensate me for the loss of Handicrafting powerleveling.

I chose to Buy the 2000K to get the job done.

Order number for both orders are : 1212092 - Powerleveling.

1212891 - 2000K Purchase to fund the handicrafting.

All in all, this total purchase comes to 214 US Dollars approximately.

I wait patiently, and monitor my characters level up progress via my aiononline.com character page.

3. Friday afternoon, leveling is finished, character is level 30, I logged in, and find that he has about 500-600k on him, and has not had any skill powerleveling done.

I contact IGXE, they say that because they could not do the skill powerleveling without the 2000k they gave me the 500k instead, but this is directly contradicting the fact that I had ordered the 2000k to fund the skill powerleveling.

So..

I ordered Skill powerleveling - DID NOT GET IT

I ordered 2000k - DID NOT GET IT.

Further more, I keep contacting IGXE, and they keep telling me that my order is complete,

I have proof that they have not given me the 2000k, because I have the screenshot that their own powerleveler took for level 30, and it shows exactly how much gold he had at that moment.

If 2000k was delivered to my character, then it was given to the powerleveler, and he used it for his own purposes, effectivly stealing it.

I demand either I get my money back, or I get my Handicrafting skill order finished at NO Further cost to me.

This whole ordeal has been a big joke, left hand doesnt know what the right hand is doing.

Im still waiting for their response.

Company: IGXE
Country: United Kingdom
Region: Northern Ireland
City: Belfast City

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