Amazon
Double charged with no refund

About three months ago I ordered my boyfriend's birthday gift worth £50.45 with amazon. I was given an estimated arrival date and had confirmation it had been shipped to my address. However, a few days later I recieved an email stating that there was a mistake with the despatch department and that my item wasn't actually in stock. I would therefore be refunded so I odered his present from another site.

After checking my bank details a couple of weeks later, I noticed that amazon had not given me my refund, but charged me twice for the item I wasnt recieveing. This then came to £100.95 so I decided to call the complaints number. However, amazon's employees insisted this was the banks error (which my bank denied claiming it was impossible). Amazon refused to refund me as it was showing up on their computer screen that I had been refunded (the error was not processed.)

I could understand that without evidence why they were not going to refund me anything. My bank sent amazon two signed documents stating I have not been refunded, and my bank manager was also kind enough to call different departments which I, as a customer, has no means of contacting. This made little difference.

Amazon then decided it still wasn't their fault but frued of the use of my bank card being used online. (I really didnt understand this one..) But again my banks freud department denied this and again, gave evidence.

Customer complaints have sent me to my bank a total of six times in three months, I have called six times to customer services to find I have been put onto another member of staff (which means I go around in circles being given the same excuses) and had three emais with different "solutions" and instructions- oddly enough not one simply said "yes of course we will refund you." I also offered to send my bank statements by fax, email and post but again oddly enough, amazon said this was not possible. Any time I was given a direct email by an individual explaining who to contact next I was unable to email in return, as the reply option was not availbale for that email address! I was not even gievn confirmation that any of my letters from my bank were recieved- I wouldnt be suprised if they were just dumped in the bin!

Isnt it funny though- if I order something my money gets taken out within 3 working days... if i want a refund (exactly the same type of transaction) it takes me three f***ing months!!

Im still waiting for amazons next excuse, wonder what it will be this time...

I still have not had any refund. In my opinion amazon are on the same level as scam artists. I have never been treated so bad by any company. Their customer service is uselsss

Company: Amazon
Country: United Kingdom
Region: United Kingdom
Site: www.amazon.co.uk

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