Laura Ashley
Furniture orde

I ordered 1x large two seat sofa, 1x two seater, and 4 dining chairs to match.

The delivery men could not get the large 2 seater through my lounge door. In the process of trying to get the sofa in the door, they damaged the door, the door case and I will also have to have the paint work in my hall redone.

After 8 phone calls to customer services at Laura Ashley, all they would tell me was that I can cancel my order but they will take 25% of my order. They were extremely unhelpful and off hand.

I would advise anyone to go elsewhere. I have been buying furniture at Laura Ashley for 20 years and will not buy there again.

I also would say that their idea of business is more than short sighted. It's the first rule of business that word of mouth is important when dealing with customers. I will be telling friends and family NOT to buy there. Looks like the company is in trouble if this is their attitude, short term, unhelpful, can't think outside the box.

Company: Laura Ashley
Country: United Kingdom
Region: England

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