Dreams
Faulty bed& failure to cancel finance

I Ordered a bed from dreams on 7/3 it was delivered 14/4 it was a leather tv bed covered in mould and the damp smell was awful, after numerous phone calls to dreams another bed was delivered 21/4 and was the very same!..i cancelled my order the same day. The cancellation team called me 25/4 to confirm the cancellation and to request back the free mattress protector that i had received in-store when i ordered the bed. I then found that on 8/5 the finance company had taken the first direct debit payment from my bank, after many many phone calls yet again to dreams i was told that it would get cancelled. Today 14/5 i have now received a letter from the finance company to say that if i don't reinstate the direct debit with my bank, that i will be liable to a £30 admin fee as the account was still active!.. On the phone again all day today to dreams... and they will send another memo through to their finance team!!!..i am now stuck between dreams who just don't seem to be able to cancel, and the finance company who cant cancel until they are told to by dreams!..they should be re-branded to "NIGHTMARES"

Company: Dreams
Country: United Kingdom
Region: Scotland
City: Kilmarnock

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